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Fossil Group Performance Leaps Forward with CXone

Fossil Group Performance Leaps Forward with CXone

Overview

What happens when your company is a global fashion accessory powerhouse—but the software solutions for your 17 contact centers worldwide are completely out of style? Fossil Group turned to NICE inContact CXone to unify its contact centers on a single cloud platform, which continues to provide a host of advantages, from empowered agents to better reporting and performance to increased customer satisfaction.