True Omnichannel Fulfills Changing Customer Expectations

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Overview

Today's Contact Centers experience fundamental changes regarding the channels your customers expect to be able to use for interacting with you. Recently published Nice inContact research – the 2018 Customer Experience (CX) Benchmark report – documents how your customers' expectations are evolving. We will share how digital channels are gaining importance, while the number of voice interactions is on the decline.

Listen to hear how you can strategically use this evolution to your advantage, and which trends and predictions for 2019 you should focus on. Then, Jens Andersson from WebHelp Nordic, will share with you the changing customer expectations WebHelp observes, and explain how NICE inContact CXone supports WebHelp to address those evolving customer needs with true Omnichannel, and simplified integration for chatbots and AI.