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White Papers

Get your contact center everything-ready.

Overview

Today’s contact center is being transformed—by crisis and opportunity. Companies around the world are preparing for a future where many of their agents continue to work outside of the office as well as onsite in blended teams. So how do you get your contact center ready for a changing agent workforce that works from anywhere? Download this whitepaper, The Transformed Workplace, from Nemertes Research to find out.