Software for Call Centers: Gryphon Speech Analytics

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Overview

If communication between your agents and customers is subject to regulatory law, Gryphon Networks is the provider that minimizes or eliminates your risk by giving you the best in class tools to easily monitor language and tone, to keep you compliant with financial disclosure, debt collection, or other governed consumer interactions. Through Gryphon cloud-based Call Recording and integrated analytics—powered by CallMiner, you can be assured agents are adhering to scripts and following etiquette standards your industry requires. Gryphon empowers you to review conversational insight in summary perspective as well as drill down to individual agent conversations and turn vast amounts of unstructured audio into actionable intelligence to mitigate risk and improve performance.