Mitchell International’s Vice President of Enterprise Business Technology explains how their company empowers business users to quickly set up outbound dialing campaigns. With CXone Personal Connection agents can make multiple predictive calls with no awkward “pause,” which dramatically improves list completion. Call center productivity has improved because all work is blended automatically, moving outbound agents to inbound queues, and calls are routed to the agents with the necessary skills to handle them.
NICE CXone Personal Connection (PDF)
NICE CXone Personal Connection is a patented proactive outbound dialer that generates more revenue and fewer hang-ups. It gives your Inside Sales team an easier way to attain quota by connecting with more prospects every day and helps your Customer Service team reduce inbound calls through personalized, low cost, and proactive outbound notifications.