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Enhance the Value of Your CRM
Keeping agents focused and productive is easier when their work takes place within the familiar CRM environment they know. CXone Agent for Salesforce displays contact handling controls, contact and customer information in a single, unified interface, the Salesforce Console. Agents are empowered to personalize customer interactions across all channels, from inbound or outbound voice calls and voicemail, to email, chat, work items and social media interactions. Skills-based routing ensures agents receive the contacts they are best qualified to handle—regardless of channel.
The result? Customers get their needs answered quickly from a knowledgeable agent who has everything they need when they get the call, email, chat or work item. Without ever having to leave Salesforce.