interactions live 2021

Demo Videos

Salesforce and CXone Enable Personalized Customer Service within the Familiar CRM Environment

Overview 

For contact center agents, more is more when it comes to customer information. With NICE inContact CXone Agent for Salesforce®, your agents have access to rich customer history and details before they even begin a customer interaction. The CXone interface, embedded within the Salesforce Console, lets agents stay within their familiar CRM environment, creating fewer hurdles to information, faster response time and increased conversions. Watch the video to learn how CXone call center software enables personalized customer service by giving your inbound call center agents quick access to the customer’s profile and history before they pick up!

Datasheets

Agent for Salesforce

Learn how CXone Agent for Salesforce provides a consolidated agent desktop for fast, personalized service.

Datasheets

NICE inContact CXone Omnichannel Routing Brochure (PDF)

Seamlessly connect customers to the right agent across any channel with NICE inContact CXone.