Overview
NICE inContact CXone Recording provides secure, full-featured voice and screen recording for audio and digital channels to satisfy contact center compliance and quality needs. Adhere to compliance regulations with capabilities to meet GDPR, PCI and HIPPA standards, including encryption, automated and on-demand masking, consent-based recording, extensive retention options, and Key Management. Store per business-specific needs with flexible lifecycle management, including AWS active and long-term storage options, ability to “bring your own” AWS storage, and ability to extract from CXone storage for external use. Contact center leaders can also easily search, retrieve, and monitor recordings via intuitive, unified search interface.
Security and Compliance comes standard
Enabling privacy and compliance isn’t just what we do. It’s who we are. That’s why we’ve built controls, policies, and processes to keep your business secure and compliant.
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Purchasing the right contact center solution
Building a high-performing contact center comes with a lot of questions. Get insights from operations leaders who’ve navigated the same journey.