NICE inContact CXone Recording Pro

Overview

Benefit from Complete Interaction Records

With many customers still choosing voice calls as their first channel of contact, it’s important to monitor and use this valuable source of customer experience insight.

NICE inContact CXone Recording Pro, a part of the NICE inContact CXone Workforce Optimization suite, provides reliable, complete interaction recordings to improve your contact center’s operational performance. A feature-rich solution, CXone Recording Pro provides the flexibility, efficiency and reliability to handle all of your recording needs, including synchronized desktop recording to give you a complete understanding of customer interactions.