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NICE inContact CXone ACD/IVR

NICE inContact CXone ACD/IVR

Overview

CXone ACD/IVR provides callers with a positive call experience by getting the caller to the right agent with the right skill set on the first call. The system has other  benefits as well – announcement and specialized messaging programing and allowing agents to have visibility to see when call are in the queue – to name a few.

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