NICE inContact is committed to maintaining compliance standards for customer privacy and information security. Effective security controls should flow through the entire system and we maintain every effort to do so. In addition to standard compliance policies put in place by the designations detailed here, NICE inContact conducts internal process reviews periodically throughout the year.
3 Ways Agent Experience is Boosting Customer Experience
Anyone can deliver a good customer experience. But to deliver an experience that exceeds expectations and leads to lasting customer loyalty? That requires more. By giving your agents the right tools, skill development and focus, they can provide incredible experiences to your customers on every channel while forming unbreakable bonds. In this webinar, agent experience expert Lori Bocklund of Strategic Contact discusses how you can empower your agents to provide a 5-star experience to every customer. Find out why it’s more important than ever to focus on developing your agents See the vision for the optimized agent in 2020 and beyond Understand ways to develop your agents’ skills to enable them to solve complex requests Learn how setting consistent goals leads to consistent service See how your agents can resolve customer issues faster with the right tools Most importantly, you’ll learn how to leverage best practices in agent experience to take your Customer Experience to the next level!
Ensure agents are compliant
Learn how Trupanion uses CXone Interaction Analytics to their manage contact center compliance needs.
CVent Builds Customer Satisfaction, Relationships with CXone
Keeping customer satisfaction high is central to Cvent’s strategy for building long-term relationships with organizations using its meeting and event planning software. But the company’s outdated proprietary contact center system was a hindrance. Now with the CXone unified cloud CX platform, however, uptime reliability, real-time reporting and seamless, user-friendly agent tools, Cvent is providing the kind of CX that keeps customers coming back for more.