NICE inContact Reporting Provides Real-time Data
Overview
NICE inContact’s reporting allows call centers to build multiple screen sets and multiple data. Reporting is built right into the solution so the data mined is real-time
Receiving real-time results helps a call center manager gauge how an agent is performing, so that needed action can be taken to improve agent proficiencies.
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
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