Your customers have significant amounts of untapped knowledge into your business. They know why they buy your products and services. They have opinions on what you do well or not so well.
inContact Customer Satisfaction Surveys let you engage customers to obtain insight that provides the necessary context to make improvements.
inContact Feedback Surveys allow you to better understand your customers—a significant advantage in today’s highly competitive market. A perfect tool for feedback management, it complements existing call monitoring and seamlessly integrates with inContact Workforce Optimization. From measuring the likelihood of your customers referring you to friends and colleagues, to gauging customer and employee satisfaction, data collection and analysis is straightforward and simple.
inContact Surveys enable you to gather information to help resolve issues, reduce costs, streamline processes and enhance sales. Using multiple, custom surveys created with a web-based survey builder, your surveys can contain a static set of questions, or use advanced skip logic for a more interactive experience. You design the surveys to match the needs of your business and the customer experience you want to analyze.
- Gain insight into your customers' preferences and motivations
- Identify new business opportunities and potential threats
- Improve customer interactions by ensuring alignment between your quality management program and customer expectations
Turn your team into a high-performance engine
Your agents are your greatest asset when it comes to customer satisfaction. NICE inContact CXone Workforce Engagement (WEM) helps your team excel.