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Among your contact center resources, your agents are the most critical. They interact with and deliver services to customers, thus directly affecting customer satisfaction and loyalty. While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. Utilizing our workforce optimization technologies developed in advanced statistical and mathematical optimization, NICE inContact Workforce Management Pro answers the industry’s need and delivers breakthrough performance improvements.
NICE inContact delivers an innovative call recording solution that allows you to record what you need, when you need it.
NICE inContact Desktop Recording empowers you to improve efficiency, customer service, and quality.