Increase Agent Productivity with MAX – My Agent eXperience

NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

                        

Products

• Cloud Call Center Software
• Automatic Call Distribution (ACD)
• Interactive Voice Response (IVR)
• Workforce Optimization (WFO)
• Workforce Management (WFM)
• Customer Satisfaction Surveys

Solutions

• Inbound Contact Center
• Outbound Contact Center
• Contact Center Management
• Customer Service Solutions
• Enterprise Contact Center
• Contact Center Compliance
• Enable Security In The Cloud
• Small Business
• Enterprise

Company

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