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Integrated NICE inContact Products & Metrics Power TechStyle Fashion Group

Integrated NICE inContact Products & Metrics  Power TechStyle Fashion Group

Overview

You may not know TechStyle Fashion Group by name. But the El Segundo-based e-com company is reinventing the fashion industry by offering some of the hottest trends in high-value fashion, including celebrity-backed brands like Fabletics, JustFab and FabKids (Kate Hudson, Demi Lovato) and Savage (Rihanna). But it also takes cutting-edge technology and a keen sense of exceptional service to power the whole experience—and keep customers coming back for more. So TechStyle partnered with NICE inContact and employs its CXone cloud-based customer platform and solutions. The TechStyle system is humming efficiently, and its customers have the channel options they want—and the streamlined experience they expect.