A growing body of research, as well as many companies’ own experiences with chat bear out this channels many benefits. In this webinar, NICE inContact shares some key findings from research on chat as a channel. In this video, the customer talks about how chat has helped his company transform their contact center, improve their KPIs and exceed their customers’ expectations.
NICE CXone Interaction Channels
NICE CXone Interaction Channels provide over 30 options to connect with customers in their channel of choice – including chat, messaging options like WhatsApp and SMS as well as voice. Offer a consistent journey across all the channels your customers want and quickly add new channels to stay ahead of the competition.
Digital-first customer service
How to eliminate the traditional barriers to exceptional digital-first customer service and serve your customers in their channel of choice.
Seamless Omnichannel CX
Learn how to empower your agents to provide a seamless omnichannel customer experience.