Learn how ECSI Boosts Contact Center KPIs with Advanced Chat for CXone (Webinar)

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A growing body of research, as well as many companies’ own experiences with chat bear out this channels many benefits. In this webinar, NICE inContact shares some key findings from research on chat as a channel. In this video, the customer talks about how chat has helped his company transform their contact center, improve their KPIs and exceed their customers’ expectations.