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Make Customer Experience a Competitive Weapon

Make Customer Experience a Competitive Weapon

Overview

Is your organization excelling in customer experience maturity, or is there room for improvement? No matter where you fall, we have insights for leveling up.

In this NICE inContact webinar, experts share the strategic necessity and ROI for improving customer experience, plus key improvement initiatives to transition from one stage to the next. As you hear our expert present a five-stage customer experience maturity model, is your customer service team in the customer-negligent stage, the customer-champion stage, or somewhere in between?