Mapping the Customer Journey for Success

NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

                        

Products

• Cloud Call Center Software
• Automatic Call Distribution (ACD)
• Interactive Voice Response (IVR)
• Workforce Optimization (WFO)
• Workforce Management (WFM)
• Customer Satisfaction Surveys

Solutions

• Inbound Contact Center
• Outbound Contact Center
• Contact Center Management
• Customer Service Solutions
• Enterprise Contact Center
• Contact Center Compliance
• Enable Security In The Cloud
• Small Business
• Enterprise

Company

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