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Mapping the Customer Journey for Success

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Overview

Learn how you can understand customers' needs and pain points by taking a walk in their shoes.

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What is Customer Journey (CX)?
What is Customer Journey Management?
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NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE inContact CXone™, the industry’s most complete cloud customer experience platform, we enable an exceptional agent and customer experience—every time and on every channel. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

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