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Customer Stories

Millennial Specialty Insurance Offers Standout CX with CXone

Overview

CXone’s ease of use, scalability and flexibility have enabled Millennial Specialty Insurance to easily manage huge seasonal peaks, improve performance metrics and consistently score 95 percent in customer satisfaction. Using CXone data to better understand customers and their needs enables the company to provide even more value, including new products. 

Customer Stories

CXone Cloud Platform helps Bridgevine Boost Sales (PDF)

Managing digital sales for high-value brands, Bridgevine needed a unified contact center platform with superior technology to consolidate its contact centers and improve disaster recovery capabilities. The company found all that and more - including improved productivity, rising CSAT scores and an increase in sales—when it moved to the CXone cloud contact center CX platform.

Customer Stories

CXone Powers Energy Company’s Success in France

Leading European energy producer recognized that customer service would be pivotal when it launched its new operation in France. That’s why the company teamed up with leading BPO Webhelp and NICE inContact to move to the CXone cloud CX platform and a unified, scalable omnichannel contact center solution.

Customer Stories

CXone Helps Aetna's Medicare Transition Services (Case Study)

Aetna’s Medicare Transition Services was weary of being at the mercy of its previous vendors’ limitations and time frames. But the move to NICE inContact’s CXone cloud CX platform has brought the group new-found flexibility, modernization and control. It’s also enjoying CXone’s agility and flexibility, especially as the program grows and implements new applications.