NICE inContact Helps Mitchell Reduces Costs and Boosts Service Levels

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Overview

When it comes to servicing claims for Property & Casualty and Workers Compensation, Mitchell’s 400 customer service agents help insurance payers and their networks and partners navigate the claims management process. However, their on-premises Avaya PBX was impeding their growth and stifling customer satisfaction due to its inflexibility and high maintenance cost. By switching to NICE inContact CXone, expenses fell 64%, and service levels met daily goals.