Is your contact center set up to simply “handle” mobile customers? Or does it truly have a digital-first focus? Discover the difference – and find out how your team can deliver the seamless service across channels that customers now expect. You’ll also learn ways to drive efficiency through stronger agent performance and achieve (and exceed) KPIs.
5 digital customer service practices that reduce effort and churn
Most contact centers are missing out on opportunities to increase customer satisfaction and retention. For some, it’s because they’re unintentionally ignoring customers. For others, it’s because operational processes are working against them. Find out how your contact center can boost customer loyalty during this discussion with industry experts Chris Bauserman and Vit Horky.
Landauer elevates customer service
See how CXone helped Landauer to take customer experience to the next level.
2019 CX Transformation Benchmark (EBOOK) | Contact Center Plans & Metrics
This eBook 2019 CX Transformation Benchmark, Global Findings: Contact Center Plans and Metrics, reports contact center decision maker responses regarding the following: Plans to Move Contact Center Technology to the Cloud Plans to Invest in Channels and Customer Experience (CX) Improvements Expected Need for Resources to Support Agent-assisted Interactions Top Contact Center Goals and Metrics