Mobile Mini relies on CXone for outstanding customer service and improved operational efficiency

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Overview

Mobile Mini services customers in the UK , Canada and the US that need temporary site solutions including storage containers, offices and modular buildings. But the company’s on-premises Mitel contact center solution had serious limitations which hampered cost containment and its ability to service customers.

With CXone, Mobile Mini has improved operational efficiency while boosting its customer satisfaction rating and Net Promoter® Score. By improving call routing and fine-tuning its skill setup, the sales team’s response time jumped 82% and sales orders grew 46%. At the same time, average speed of answer fell by 15 seconds.