White Papers

More connects with personal connection dialer


This technical whitepaper explains how CXone Personal Connection, the predictive dialer software that is part of the CXone cloud contact center platform, can help you to reach more customers faster and achieve better results in your dialing campaigns. Personal Connection can make a big difference for any contact center that makes outbound calls - regardless of whether it's inside sales, collections or proactive outreach. Based on actual data, this paper shows how our patented "no pause" dialing increases list penetration and why Personal Connection makes for happier customers. You will understand why including your agents into answering machine detection is actually a good thing, and how to achieve more productive campaigns with less call attempts.