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Multi-Channel – Adapting to a Need for Adoption, Integration

Multi-Channel – Adapting to a Need for Adoption, Integration

Overview

Executive Report on Multi-Channel Customer Service – Adapting to a Need for Adoption, Integration

The customer management community recognizes multi-channel as a term. This report aims to reveal the extent to which it is a business reality and determines the extent to which their businesses are adapting to this so-called multichannel world.