Hear about steps that decision-makers can take to transform the contact center beyond efficiency to effectiveness.
CXone Contact Center Solutions (Video) | Call Center Software
Transform Your Contact Center with the Cloud If your contact center remains anchored to a premises-based system, your ability to effectively serve customers also remains constrained and inflexible. Moving your contact center to the cloud helps you move beyond expensive and inflexible technology infrastructure and gives you optimal business agility. When it comes to cloud experience, NICE CXone leads the industry in number of deployments and functionality that includes: • Omnichannel routing and automatic call distribution (ACD) • Ability to change contact flows on the fly • Easy CRM integration with screen pops and data-driven routing • Customer self-service with cloud Interactive Voice Response (IVR)
Universal Queuing for Call Centers (Video)
Deliver Excellent Service Regardless of Channel Today’s customers enjoy an ever widening choice of channels to contact your business. That’s why NICE developed universal queuing technology to efficiently manage the omnichannel customer experience. With universal queuing, your contact center is ready to respond no matter which channels your customers choose—e-mail, voice, social media and more. One consistent user experience keeps agents empowered and allows them to focus on effectively delivering an outstanding customer experience.
How Does Your Contact Center Stack Up? (PDF) | Call Tracking Metrics
Learn how companies that benchmark their contact center operations measure up to their peers while building a business case for needed improvements.