NextGear Capital Reaps Outstanding Efficiency Gains with NICE inContact CXone

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Overview

For over 10 years, more than 23,000 independent automotive dealers have come to NextGear Capital for inventory financing that would give them the buying power to fuel their growth. But before NextGear began working with NICE inContact and its integrated CXone solutions, its nearly-non-existent contact center wasn’t providing dealers the customer service and support they needed—and expected. But now NICE inContact and CXone have put NextGear in the driver’s seat of its own growth—and its ability to support dealers. Streamlined contact center operations and more productive agents have saved the company hundreds of thousands of dollars –and oh yes, customer satisfaction is up by 10%.