Are you using Oracle Service Cloud as your customer relationship management (CRM) system? Do you have a contact center platform that helps you to route inbound and outbound contacts to the best available agent? If so, an integration of the two systems can be a case where truly the whole is greater than the sum of its parts, or – in other words – where 1+1=3!
Agent for Salesforce
Learn how CXone Agent for Salesforce provides a consolidated agent desktop for fast, personalized service.
Salesforce and CXone Enable Personalized Customer Service within the Familiar CRM Environment
For contact center agents, more is more when it comes to customer information. With NICE CXone Agent for Salesforce, your agents have access to rich customer history and details before they even begin a customer interaction. The CXone interface, embedded within the Salesforce Console, lets agents stay within their familiar CRM environment, creating fewer hurdles to information, faster response time and increased conversions. Watch the video to learn how CXone call center software enables personalized customer service by giving your inbound call center agents quick access to the customer's profile and history before they pick up!