Gain Actionable Insights From Every Customer Interaction
Are you concerned that your customers’ experiences vary greatly depending on the agent, time of day, contact channel and other factors? It can be difficult to know for sure because tracking this information fully and consistently isn’t easy. But with CXone Interaction Analytics, you can analyze every interaction to understand what was communicated by agent and customer, identify outcomes and evaluate the overall experience.
Drive measurable improvement in omnichannel customer experience and agent performance with CXone Interaction Analytics.
NICE CXone Customer Analytics brochure
CXone Customer Analytics, our consolidated reporting and analytics solution, turns insights into results by making data relevant, easy to consume, and actionable to drive measurable improvements and understand the experience customers receive.
Advanced call center analytics through simple reporting
Buried in data? Use custom reports to address your unique needs so you can more effectively analyze data, make decisions, and share information.