Today, more and more customers are using digital channels for customer service. You need to handle interactions across a variety of channels, including social platforms, to keep your customers loyal - and happy!
NICE CXone Digital-first Omnichannel enables contact centers to deliver exceptional customer experiences across digital and voice channels.
Watch this demo to see how CXone Digital-first Omnichannel helps innovate across contact center operations and provides unified support for inbound and outbound voice and digital channels. And with consolidated routing, reporting and administration, you can eliminate traditional barriers and give customers superior experiences—how they want, when they want!
True Omnichannel Fulfills Changing Customer Expectations (Video)
Today's Contact Centers experience fundamental changes regarding the channels your customers expect to be able to use for interacting with you. Recently published NICE research – the 2018 Customer Experience (CX) Benchmark report – documents how your customers' expectations are evolving. We will share how digital channels are gaining importance, while the number of voice interactions is on the decline. Listen to hear how you can strategically use this evolution to your advantage, and which trends and predictions for 2019 you should focus on. Then, Jens Andersson from WebHelp Nordic, will share with you the changing customer expectations WebHelp observes, and explain how NICE CXone supports WebHelp to address those evolving customer needs with true Omnichannel, and simplified integration for chatbots and AI.
New channels? No problem. Learn how you can successfully deploy omnichannel service in your contact center.
NICE CXone Interaction Channels
NICE CXone Interaction Channels provide over 30 options to connect with customers in their channel of choice – including chat, messaging options like WhatsApp and SMS as well as voice. Offer a consistent journey across all the channels your customers want and quickly add new channels to stay ahead of the competition.