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NICE CXone Open Cloud Foundation

Overview

NICE CXone Open Cloud Foundation powers rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally. We guarantee industry-best 99.99% availability and offer easy customization through RESTful APIs and DEVone developer program, plus CXexchange marketplace for pre-built integrations from ecosystem partners. NICE CXone delivers a full range of telephony options, with guaranteed voice quality, backed by the industry’s only voice SLA based on the Mean Opinion Score (MOS). We also offer the broadest level of certifications in the industry, including PCI Level 1, HIPAA, SOC 2, SOX, FedRAMP, and others.

Datasheets

NICE CXoneCustomer Satisfaction Surveys (PDF)

NICE CXone Customer Satisfaction Surveys let you engage customers to obtain insight that provides the necessary context to make improvements.

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Turn raw data into lasting impact

Gain actionable insights from every customer interaction with NICE CXone Interaction Analytics.

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Give your contact center a voice

Access a network of voice services to connect your contact center to customers in 130+ countries.