NICE inContact CXone Automatic Contact Distributor ACD

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Overview

CXone Automatic Contact Distributor (ACD) is a skills-based omnichannel routing engine that intelligently routes digital and voice interactions to the right agents. Automated call distribution software provides a universal queue for 30+ digital channels, as well as voice, self-service, artificial intelligence (AI) and chatbot interactions. Read this datasheet for more insight into intelligent, data-driven routing enabling you to provide personalized customer service.