NICE inContact CXone Omnichannel Analytics

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Overview

NICE inContact CXone Omnichannel Analytics provides actionable insights from every customer interaction to guide high-impact initiatives for measurable improvement in customer experience and agent performance. Analyze all of your voice and text-based interactions within a single, integrated application that is fully unified with NICE inContact CXone. Analytic insights can improve every customers’ experience, increase the velocity and success of improvement initiatives, help supervisors coach more effectively, enable proactive compliance efforts, and turn quality programs into strategic assets. CXone Omnichannel Analytics provides quick returns and is easy to deploy and maintain.