NICE inContact CXone Performance Management Pro

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Overview

With transparent, actionable data, and easy goal-setting, NICE inContact CXone Performance Management (PM) Pro enables you to motivate agent performance and maximize supervisor time. PM Pro allows supervisors to set goals for specific KPIs, and intuitive, dynamic dashboards give both agents and leaders immediate insight into progress against targets. 

As a unified component of the CXone platform, the simple set up of PM Pro enables quick insights within centralized dashboards across all contact center applications. Actionable, instantaneous performance insights result in more proactive and engaged agents, and impactful supervisors with more time to focus on driving business results.