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NICE inContact CXone Omnichannel Routing Brochure


Find out how you can use CXone Omnichannel Routing to seamlessly connect customers to the right agent across any channel. NICE inContact CXone Omnichannel Routing is a contact routing and interaction management suite that empowers your agents to positively and productively interact with customers in any channel. Use the market-leading cloud customer experience platform and profit from easy-to-use interfaces, powerful integrations and superior flexibility.


A developer-ready platform

Find out the true meaning of an open cloud foundation – a platform that allows API integrations that enable a truly unique customer and agent experience.


Give your contact center a voice

Access a network of voice services to connect your contact center to customers in 130+ countries.


CXone Automatic Contact Distributor ACD (PDF)

CXone Automatic Contact Distributor (ACD) is a skills-based omnichannel routing engine that intelligently routes digital and voice interactions to the right agents. Automated call distribution software provides a universal queue for 30+ digital channels, as well as voice, self-service, artificial intelligence (AI) and chatbot interactions. Read this datasheet for more insight into intelligent, data-driven routing enabling you to provide personalized customer service.