NICE Nexidia Predictive Behavioral Routing for CXone Customizes Contact Center Customer Experiences

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Overview

Bring your contact center's traditional ACD call routing into the 21st century with an intelligent solution connecting agents to your customers based on their unique preferences and your key business goals.  NICE Nexidia Predictive Behavioral Routing for CXone is an AI-powered routing product that intelligently connects customers with the best agent based on personality, communication preferences, and behavioral characteristics. Watch and learn how Predictive Behavioral Routing uses advanced analytics and personalization to match customers with employees for the most productive conversations possible.