Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020-21

Although Vera Bradley is known for colorful bags and accessories, the company says its CXone experiences have been transformative—like “going from black and white into color.”  From improved reporting to sophisticated PCI compliance to a wildly successful work-from-home program that made agents more productive, CXone has helped position Vera Bradley for a very bright future.

NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE inContact CXone™, the industry’s most complete cloud customer experience platform, we enable an exceptional agent and customer experience—every time and on every channel. See how our customer-centric expert services, innovative software, extensive ecosystem of extensive partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results.

As the world begins to reopen, contact center leaders find themselves asking, “What happens next?” What issues do we need to consider as we move forward? What should “go back to normal” and what should stay the same? How can we develop strong post COVID-19 strategies that are flexible enough for these uncertain times? Get new insights from industry expert Laura Bassett.