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Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020-21


Powering your contact center in the cloud can help you achieve your customer experience goals. NICE CXone is ranked #1 with the highest scores in technology, execution and market impact. The Omdia Decision Matrix can help you evaluate and make an informed decision choosing a long-term cloud contact center platform with the highest scores in capabilities, interoperability, reliability, scalability and more.

Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020–21, Ken Landoline, July 28, 2020, Omdia

Analyst Report
Customer Stories

With CXone, Vera Bradley Continues to Evolve and Innovate

Although Vera Bradley is known for colorful bags and accessories, the company says its CXone experiences have been transformative—like “going from black and white into color.”  From improved reporting to sophisticated PCI compliance to a wildly successful work-from-home program that made agents more productive, CXone has helped position Vera Bradley for a very bright future.


NICE CXone Corporate Brochure

NICE CXone works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone™, the industry’s most complete cloud customer experience platform, we enable an exceptional agent and customer experience—every time and on every channel. See how our customer-centric expert services, innovative software, extensive ecosystem of extensive partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results.


WEBINAR: The post-pandemic contact center: what’s next for remote work & digital customer engagement

As the world begins to reopen, contact center leaders find themselves asking, “What happens next?” What issues do we need to consider as we move forward? What should “go back to normal” and what should stay the same? How can we develop strong post COVID-19 strategies that are flexible enough for these uncertain times? Get new insights from industry expert Laura Bassett.