Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020-21

Overview:

Powering your contact center in the cloud can help you achieve your customer experience goals. NICE inContact is ranked #1 with the highest scores in technology, execution and market impact. The Omdia Decision Matrix can help you evaluate and make an informed decision choosing a long-term cloud contact center platform with the highest scores in capabilities, interoperability, reliability, scalability and more.

Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020–21, Ken Landoline, July 28, 2020, Omdia