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CXone Solutions Empower Omega World Travel

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Omega World Travel’s move to the CXone cloud platform has given its contact centers the scalability and ease of use they needed. And with CXone’s flexibility, the company can attract and retain top talent worldwide. Most impressive, perhaps, is Omega’s use of CXone APIs for data integration with its proprietary Omegalytics platform and even Amazon’s Alexa—non-stop visibility that empowers the company and its customers.