Starting new agents in your contact center can be challenging, hear from NICE inContact customer, City Furniture on how they've accelerated the onboarding process with new hires.
Best Practice: Exploring the Future of your Contact Center
Looking to modernize and update your existing contact center? Hear from NICE inContact Customer, Aetna on how they took on the daunting task of redefining their contact center operations.
Enhancing the citizen experience through Workforce Engagement
Government agency contact centers have made great strides in providing outstanding experiences to citizens. But now it’s important to track that progress with tools that go beyond surveys. NICE inContact’s FedRAMP-authorized, fully integrated CXone cloud solutions boost and measure citizen engagement, gain deeper insights and help meet today’s government CX mandates.
Agents are the biggest assets in contact centers. Learn first hand from agents, supervisors and Senior management on what motivates and engages the agents the most. Learn more interesting data around agent training, onboarding, performance, tools and many more from this ICMI survey on agent experience and agent engagement.