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Perils of the Accidental Call Center

Perils of the Accidental Call Center

Overview

No company ever intends to build a bad contact center. However, as companies grow, call center capabilities lag, technologies age and workarounds increase. And herein lies the peril of the accidental call center. Learn from the experiences of these customers who discovered they had an accidental call center and the steps they took to modernize and the benefits they now enjoy.