Webinars

Practical AI: Leveraging AI to innovate and adapt in your contact center

Overview

Artificial intelligence (AI) ranks among the top technologies contact center leaders plan to incorporate in 2021 and beyond. Ready to make the transformation? Get expert input about which AI technologies to prioritize – and the 7 steps that facilitate AI adoption and success. Plus, get tips based on the experiences of other contact centers that have implemented AI.

White Papers

White Paper: Effortless Service, Happier Customers

Learn some of the best practices in self-service strategy and how to blend it right with agent-assisted service.  

Webinars

The human side of AI: Coaching and empowering agents for CX success

Many contact center leaders hear “AI” and automatically think “virtual agents” and “chatbots” – but there’s more to the technology than that. During this webinar our experts will share tips on how to use AI for training agents to reach their full potential; coaching agents to improve their performance; and driving agents to deliver exceptional customer experiences. Discover the “human side” of AI and put these new strategies to work today.

White Papers

Inner circle guide to AI, chatbots & more