Research shows that 70% of citizen interactions will involve AI-powered technologies by 2022 – and 78% of contact centers plan to deploy AI in the next 3 years. How far along in this process is your contact center? Discover what “flavor” of AI makes the most sense for your agency to achieve goals relating to citizens, agents and operations – and the benefits you can expect when you put that AI technology to work in your contact center.
CXone Automation & Artificial Intelligence (AI)
CXone Automation and Artificial Intelligence streamlines service delivery, providing fast resolution of customer issues and eliminating mundane tasks, releasing you from busy work that inhibits innovation. With automatic completion of routine customer interactions and after contact work, your team can focus on providing personalized service that leads to better business outcomes. Stop wasting time on low-level tasks that don’t impact your contact center goals. Give your team the freedom to focus on what really matters—an exceptional customer experience.
CXone FedRAMP-Authorized Cloud Contact Center (PDF)
Government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE inContact CXone, the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.
A developer-ready platform
Find out the true meaning of an open cloud foundation – a platform that allows API integrations that enable a truly unique customer and agent experience.