More and more agency contact centers are adopting digital channels as a way of meeting citizen expectations and increasing engagement. But they’re discovering other benefits as well, including streamlined processes and procedures that make it possible for agents to do their jobs better and resolve issues faster. Learn why digital interactions are a gamer-changer for today’s agencies.
It’s Complicated - The Ultimate Customer Service Guide for a Complex Social Thread
Social media has re-defined the rules of customer service and engagement. Not all social networks are made alike and brands must understand the intricacies of each social network in order to provide the best possible customer experience. Read this eBook for tips and tricks on how to smart technology can help you to succeed in the social customer service arena.
Better manage core operations
See how IT Leaders can take advantage of industry-leading availability and security, and benefit from the industry's largest cloud CX ecosystem.