Webinars

Webinar: Robert Spector - Customer Service The Nordstrom Way

Overview

Outstanding customer service is simple, but not easy. What if “all” it took was a complete, unwavering, uncompromising commitment to creating personalized customer experiences, every time?

Hear from Robert Spector, the journalist and author who's followed Nordstrom's dedication to customer service over the last 30 years, as he discusses how to elevate customer service across all channels and build long-lasting relationships, loyalty, and lifetime value.

Datasheets

Agent for Salesforce

Learn how CXone Agent for Salesforce provides a consolidated agent desktop for fast, personalized service.

Demo Videos

Salesforce and CXone Enable Personalized Customer Service within the Familiar CRM Environment

For contact center agents, more is more when it comes to customer information. With NICE CXone Agent for Salesforce, your agents have access to rich customer history and details before they even begin a customer interaction. The CXone interface, embedded within the Salesforce Console, lets agents stay within their familiar CRM environment, creating fewer hurdles to information, faster response time and increased conversions. Watch the video to learn how CXone call center software enables personalized customer service by giving your inbound call center agents quick access to the customer's profile and history before they pick up!