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Robert Spector: Customer Service The Nordstrom Way

Robert Spector: Customer Service The Nordstrom Way

Overview

Outstanding customer service is simple, but not easy. What if “all” it took was a complete, unwavering, uncompromising commitment to creating personalized customer experiences, every time?

Hear from Robert Spector, the journalist and author who's followed Nordstrom's dedication to customer service over the last 30 years, as he discusses how to elevate customer service across all channels and build long-lasting relationships, loyalty, and lifetime value.

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