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Customer Stories

SCC Improves Agility and Performance with NICE inContact CXone

Overview

For SCC, the largest IT provider group in Europe, moving to NICE inContact’s CXone cloud CX platform meant greater agility and an improved ability to connect to different systems. And by using CXone to manage all of its ACD, IVR, workforce management and quality management needs, the company is meeting its KPIs and customer expectations.

White Papers

Amplifying Inside Sales with AI & CRM in the Contact Center

Learn how to bolster the value of your AI investment by ensuring you have a truly holistic view of your customer preferences and journeys — a view that is only exposed through a seamless integration of your Customer Relationship Management (CRM) and your contact center.

Webinars

The AI Enabled Contact Center

Artificial intelligence (AI) is increasingly being incorporated into contact center solutions. It empowers staff and customers and adds speed and agility to resolution of requests — all while delivering cost savings and ROI. Learn how and where to put AI to work in your contact center.  

Webinars

Can’t Miss Investments for your 2020 Contact Center

Even in uncertain times, contact center leaders achieve their contact center goals and ROI. It just takes learning to use cost levers that best align with the requirements of the business.