SCC Improves Agility and Performance with NICE inContact CXone

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Overview

For SCC, the largest IT provider group in Europe, moving to NICE inContact’s CXone cloud CX platform meant greater agility and an improved ability to connect to different systems. And by using CXone to manage all of its ACD, IVR, workforce management and quality management needs, the company is meeting its KPIs and customer expectations.