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Customer Stories

Best Practice: Scripting to Drive Customer Experience

Overview

Scripting and call flow routing can drive significant impact to customer experience, hear how NICE inContact Customer, SumTotal spent time understanding their scripting to ensure that their agents are prepared and customer experience is exceptional.

Customer Stories

Best Practice: Scripting to Drive Customer Experience

Scripting and call flow routing can drive significant impact to customer experience, hear how NICE inContact Customer, SumTotal spent time understanding their scripting to ensure that their agents are prepared and customer experience is exceptional.

Customer Stories

Best Practice: Onboarding your Agents

Starting new agents in your contact center can be challenging, hear from NICE inContact customer, City Furniture on how they've accelerated the onboarding process with new hires.

Webinars

Live Demonstrations of Breakthrough Innovations

Contact centers everywhere face a central question: Why digital, why now? Customers expect a variety of digital channels. The latest in CXone technology solutions are transforming the customer and agent experience to power true digital-first omnichannel. With this approach, contact centers can remove traditional barriers, gain real advantages and start having smart digital conversations with customers and empowered agents!