Contact center outsourcer Expivia Interaction Marketing Group attributes much of its impressive growth to moving to the CXone cloud contact center platform as a startup just a few years ago. The company continues to build its customer relationships with solutions that include using CXone APIs to integrate with other platforms and CXone Interaction Analytics, with sentiment scoring to gauge customer emotion.
CXone Contact Center Solutions (Video) | Call Center Software
Transform Your Contact Center with the Cloud If your contact center remains anchored to a premises-based system, your ability to effectively serve customers also remains constrained and inflexible. Moving your contact center to the cloud helps you move beyond expensive and inflexible technology infrastructure and gives you optimal business agility. When it comes to cloud experience, NICE CXone leads the industry in number of deployments and functionality that includes: • Omnichannel routing and automatic call distribution (ACD) • Ability to change contact flows on the fly • Easy CRM integration with screen pops and data-driven routing • Customer self-service with cloud Interactive Voice Response (IVR)
How to see your blind spots
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Cloud Contact Center: What’s the Right Model for You? (PDF)
Contact centers using cloud technology achieve better results than those using an on-premise model. However, with different cloud deployment models, which one is the right one for your business to fully realize the benefits of cloud technology?