Webinar: Contact Center Self-Service Strategies

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Overview

Want to reduce your transactional contact volumes so that you can spend more time handling the challenging queries that mean everything to your customers? Then it’s time to improve the self-service options that you offer to your customers.

Topics to be discussed

  • Chatbots
  • Customer service apps
  • Website / FAQ improvements
  • Reducing contact volumes
  • Self-service improving advisor engagement
  • Top tips from the audience

In this webinar, we will provide you with a range of ideas that will help you to maximise the value of your self-service and reduce workload in the contact center.