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Service Design: How to Improve Experiences at a Reduced Cost

Service Design: How to Improve Experiences at a Reduced Cost

Overview

The contact centre contains within it, all the information required to greatly improve the customer experience. However, with low budgets being a common problem, many contact centres struggle to use this information and redesign their services to better the customer experience.

In this webinar, we present cost-effective strategies on how to improve the service that you offer to customers at key moments in their experience and add great value to your operation.