Webinars

Service Design: How to Improve Experiences at a Reduced Cost

Overview

The contact center contains within it, all the information required to greatly improve the customer experience. However, with low budgets being a common problem, many contact centres struggle to use this information and redesign their services to better the customer experience.

In this webinar, we present cost-effective strategies on how to improve the service that you offer to customers at key moments in their experience and add great value to your operation.

Webinars

Service Design: How to Improve Experiences at a Reduced Cost

The contact center contains within it, all the information required to greatly improve the customer experience. However, with low budgets being a common problem, many contact centres struggle to use this information and redesign their services to better the customer experience. In this webinar, we present cost-effective strategies on how to improve the service that you offer to customers at key moments in their experience and add great value to your operation.

Demo Videos

Cloud Native Contact Center Applications Ease the Burden of IT

There are various cloud models when it comes to deploying contact centers. Learn how cloud native contact center applications ease the burden for IT when compared to a hosted solution.  

White Papers

CXone's Economic Impact (Infographic) | Call Center Software

NICE CXone commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study on NICE CXone. Learn some of the key financial impacts of deploying NICE CXone.