Sitel, the third-largest BPO in the world, joined forces with NICE inContact to create a unique, fully managed contact center solution for a global insurance company—in record time. Sitel now markets the Sitel Omniplatform Solution and its fully managed NICE inContact CXone Solution to other clients and is in the process of replacing Avaya with its new de-facto CX technology standard, CXone!
Boost your efficiencies
This travel company reaped huge efficiencies with optimization and collaboration from NICE inContact.
CXone Enhances Call Center Customer Experience for Basic Research (PDF)
By building a custom integration between NICE inContact and its CRM system, Basic Research gives its agents extensive visibility into every call, enabling them to provide consistently exceptional customer experiences. The company can also track individual customers across all touchpoints—every contact and sale.