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Sitel - NICE inContact Partnership Blossoms

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Sitel, the third-largest BPO in the world, joined forces with NICE inContact to create a unique, fully managed contact center solution for a global insurance company—in record time. Sitel now markets the Sitel Omniplatform Solution and its fully managed NICE inContact CXone Solution to other clients and is in the process of replacing Avaya with its new de-facto CX technology standard, CXone!