interactions live 2021

Webinars

Sometimes your customers want to help themselves – let them!

Overview

Learn how to give customers the power to help themselves – by enhancing your self-service with AI-powered technologies such as chatbots, conversational AI and real-time agent guidance. Not only do customers get what they want, agents and contact centers do too, with benefits that include better agent performance, faster response times, higher first contact resolution and increased customer satisfaction.

Demo Videos

Conversational bots

Learn how advances in AI are powering customer service to new levels with conversational IVR and chat bots.

White Papers

Chatbot Starter’s Guide: A comprehensive guide to chatbots

Is your contact center struggling to determine which chatbot solution is right for you? This eBook can help you cut through all the chatbot chatter. Get the comprehensive guide to learn which type of chatbot your contact center needs, common chatbot misconceptions and mistakes, and how your chatbot fits within the customer journey. Chatbots can offer nonstop, 24-7 service, but customers demand seamless transitions between self-service and agent-assisted help for full resolution. Download your copy today reveal all the insights you need to achieve chatbot success at your contact center

White Papers

Best Practices for Applying AI in the Contact Center: 7 Steps to Maximize AI Benefits Download PDF

Use the tips and best practices in their latest eBook to increase CSAT, achiever faster resolution, and improve employee engagement at your contact center—all thanks to AI.